Delivery & Shipping

Urth Store

Enjoy free standard shipping within Australia on orders $150 and over.

Delivery times

Our Australian store currently only ships to customers within Australia. For shipping options and delivery times, please see below:

Standard shipping: 4-7 business days.

Expedited shipping: 3-4 business days. 

Please allow an extra 2 days for regional areas.

Shipping rates

Enjoy free standard shipping within Australia on orders $150 and over. We use AusPost and Fastway Couriers as our delivery partners for faster, safer delivery.

Standard shipping: $9.95 (Free for orders $150 and over)

Express shipping: $15.95


General

Tracking your order

You’ll receive a tracking number once your order has shipped. Please allow 24-48 hours for your tracking number to update.

My order never arrived, what do I do?

If your order has a tracking number, allow 24-48 hours for it to update and check that before emailing us. If your order doesn’t have tracking, email us with your order number and we’ll get to the bottom of it for you. Please note delivery can be affected by local circumstances, which will push out our delivery time estimates.

It says my order was delivered, but I can’t find my package, what do I do?

Email us with your order number and tracking number, and once we can verify your missing package, we’ll chase our delivery partner for you. If your tracking number says your package has been delivered and you can’t find it, please contact us with your order number and we will make a refund claim on your behalf. We will work with you to get the gear you need in your hands as quickly as possible.