2500000TREES PLANTED

Delivery & Shipping


Urth Store

Enjoy free standard shipping within Australia.

Delivery times

Our Australian store currently only ships to customers within Australia. For shipping options and delivery times, please see below:

Standard shipping: 3-7 business days.

Please allow an extra 2 days for regional areas.

 

Shipping rates

Enjoy free standard shipping within Australia. We use AusPost and Fastway Couriers as our delivery partners for faster, safer delivery.


Urth Art

Enjoy free standard shipping for prints.

Delivery times

As printing and framing are custom made, shipping and delivery times may vary. Please see our delivery estimates below:

Print only: 2 weeks

Framed print: 6 weeks

Please allow an extra 2 days for regional areas.

 

Shipping rates

Free shipping is available for prints. For framing, shipping costs will be calculated at checkout. 

NFT transfers

NFTs are transferred to your Ethereum wallet once you share your wallet address after checkout. Transfers can take up to 3 business days. 

Don’t have a wallet? See how to set one up here


General

Tracking your order

You’ll receive a tracking number once your order has shipped. Please allow 24-48 hours for your tracking number to update.


My order never arrived, what do I do?

If your order has a tracking number, allow 24-48 hours for it to update and check that before emailing us. If your order doesn’t have tracking, email us with your order number and we’ll get to the bottom of it for you. Please note delivery can be affected by local circumstances, which will push out our delivery time estimates.


It says my order was delivered, but I can’t find my package, what do I do?

Email us with your order number and tracking number, and once we can verify your missing package, we’ll chase our delivery partner for you. If your tracking number says your package has been delivered and you can’t find it, please contact us with your order number and we will make a refund claim on your behalf. We will work with you to get the gear you need in your hands as quickly as possible.

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